Chargeback defense, automated

Stop losing disputes
to incomplete evidence

DisputeDesk builds evidence packs automatically when chargebacks hit. Rules enforce completeness. Scoring tells you what's strong and what's missing. Your audit trail stays defensible.

$19B+
Lost by merchants to chargebacks annually
324M
Projected annual disputes by 2028
72hrs
Average window to respond to a dispute

What merchants deal with today

  • Manually collecting evidence from 5+ sources per dispute
  • No way to know if evidence is complete before submission
  • Missing deadlines because the process is chaos
  • No audit trail when the bank asks questions
  • Paying 25% of recovered revenue to fully-managed services

What DisputeDesk changes

  • Evidence packs assembled automatically from order data
  • Completeness scoring gates every pack before it ships
  • Rules-based routing catches cases before deadlines
  • Immutable audit log with timestamps and attribution
  • Flat monthly pricing. You keep what you recover.

Three steps. No manual assembly.

01

Dispute syncs from Shopify

When a chargeback appears, DisputeDesk pulls the dispute details, order history, fulfillment data, and customer records automatically.

02

Evidence pack builds itself

Rules engine routes the case. Evidence is collected, scored for strength, and checked for completeness. Blockers surface before you submit.

03

Review, approve, submit

You review the scored pack in a structured queue. Approve it, and DisputeDesk saves the evidence to Shopify via API for card network submission.

Evidence that scores itself

Every piece of evidence gets classified by strength: Strong, Moderate, Supporting, or Invalid. You see exactly what helps your case and what's missing, before you submit.

Completeness scoring (0-100%) gates auto-saves. If a pack isn't ready, it doesn't ship. No more submitting incomplete evidence and hoping for the best.

Evidence Completeness 87%
Payment authentication (AVS match) Strong
Delivery confirmation + signature Strong
Order confirmation email Moderate
Store refund policy Moderate
Customer IP / device fingerprint Missing

Predictable pricing. No win fees.

You keep 100% of recovered revenue. Pay per pack, not per dollar.

Free
$0
3 packs lifetime
Starter
$29/mo
15 packs/month
Growth
$79/mo
75 packs/month
Scale
$149/mo
300 packs/month

Your disputes deserve better than spreadsheets and guesswork

DisputeDesk gives merchants the tools to fight chargebacks on their terms, with evidence that's complete, scored, and defensible.